Our Costume Guarantee
At HALLOWEEN COSTUMES Sales Store, we want your costume transformation to be absolutely magical! If your vintage 50s dress doesn’t capture that perfect sock-hop vibe, or your 80s outfit needs a different size for that authentic rockstar look, we’re here to make it right.
- Return Window: 15 days from delivery date
- Condition: Unworn, unwashed, with original tags
- Refund Method: Original payment method
- Processing Time: 5-7 business days after we receive your return
Easy Return Process
Follow these simple steps to return or exchange your costume:
Step 1: Submit Your Return Request
Contact our customer service team within 15 days of receiving your order using the template below.
Step 2: Receive Your Return Authorization
We’ll email you a Return Authorization Number and shipping instructions within 24-48 hours.
Step 3: Package Your Items
Include all original items, tags, and packaging. For character costumes like A League of Their Own or Alice in Wonderland outfits, please include all accessories.
Step 4: Ship Your Return
Send your package to our store address. We recommend using a trackable shipping service.
HALLOWEEN COSTUMES Sales Store
3254 Cinnamon Lane
San Antonio, TX 78258
USA
Return Request Template
Copy and paste this template into an email to [email protected]:
Customer Information:
Full Name: [Your Full Name]
Email Address: [Your Email Address]
Order Number: [Your Order Number]
Order Date: [Date You Placed Order]
Return Details:
Item(s) to Return: [Product Name and Size]
Reason for Return: [Size Issue, Style Preference, etc.]
Preferred Resolution: [Refund / Exchange for (specific item)]
Additional Comments:
[Any other relevant information]
I confirm that the items are unworn, unwashed, and have all original tags attached.
Refund Information
Refund Processing Time
Once we receive and inspect your return:
- Credit Card/PayPal Refunds: 5-7 business days to process
- Appearance in Your Account: Additional 3-5 business days depending on your bank
Refund Method
Refunds are issued to your original payment method:
- Visa/MasterCard/JCB: Refunded to your card
- PayPal: Refunded to your PayPal account
Non-Returnable Items
To ensure the health and safety of all our customers, we cannot accept returns on:
- Accessories (for hygiene reasons)
- Opened or used makeup and cosmetic items
- Customized or altered costumes
- Items without original tags or packaging
- Costumes that show signs of wear or washing
This policy helps us maintain the magical experience for everyone shopping for their perfect vintage era costumes, movie character outfits, or animal-themed ensembles.
International Returns
Since we serve customers globally (except some parts of Asia and remote regions):
- International customers are responsible for return shipping costs
- Customs fees and import duties are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need Help with Your Return?
Our friendly customer service team is here to make your return experience as magical as your costume shopping!
Email: [email protected]
Response Time: Within 24-48 hours
Store Address: 3254 Cinnamon Lane, San Antonio, TX 78258
Thank you for choosing HALLOWEEN COSTUMES Sales Store. We’re committed to making every part of your costume journey magical, from browsing our vintage collections to ensuring your complete satisfaction!